Terms and Conditions

Welcome to ROHY. These Terms and Conditions govern your use of our website and the purchase of our handcrafted raphia products. By accessing our website and making a purchase, you agree to be bound by these terms.

Last updated: January 2024

1. Company Information

ROHY is a company specializing in authentic handcrafted raphia arts from Madagascar. Our mission is to connect traditional artisans with global markets while preserving cultural heritage.

By purchasing from ROHY, you support artisan communities in Madagascar and help preserve traditional craftsmanship.

2. Products and Services

All products sold on our website are handmade by skilled artisans using traditional techniques. Each piece is unique and may have slight variations in color, size, or pattern due to the handcrafted nature of the products.

• All products are carefully inspected for quality before shipping
• Product images are representative and may vary slightly from the actual item
• Each handcrafted piece carries its own unique characteristics
• Product availability is subject to stock levels

3. Orders and Payment

When you place an order, you are making an offer to purchase products from ROHY. We reserve the right to accept or reject your order at our discretion.

Payment must be made in full at the time of order. We accept all major credit cards, PayPal, and bank transfers. All transactions are secure and encrypted.

4. Shipping and Delivery

Currently, we only deliver within Madagascar. Delivery times typically range from 3-7 business days depending on your location within the country.

Delivery costs are calculated at checkout based on your location and the size of your order. You will receive tracking information once your order has been shipped.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your item, please contact us within 14 days of receipt. Items must be in original condition and packaging.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Refunds will be processed within 14 days of receiving the returned item.

6. Product Care

Our raphia products are durable and naturally resistant to moisture. For best results, keep them dry and dust regularly. Avoid excessive exposure to direct sunlight to prevent fading.

If cleaning is needed, use a damp cloth and let air dry completely. Do not machine wash or use harsh chemicals.

7. Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of ROHY and protected by copyright laws.

You may not reproduce, distribute, or use any content from this website without our express written permission.

8. Limitation of Liability

ROHY shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the purchase price of the product.